Refund Policy

TrustPay

Address: R1/33 Main Up North Township, Karachi, Pakistan

Phone: +923421237116

Email: connect@trustpaypk.com

1. Does TrustPay issue refunds?

Refunds depend on merchant policies.

2. Who processes refunds?

Merchants initiate refunds.

3. Are transaction fees refundable?

Transaction fees are non-refundable.

4. How to request a refund?

Contact the merchant directly.

5. Refund processing time?

Depends on merchant and bank timelines.

6. Can TrustPay reverse payments?

Only as per banking rules.

7. Are failed transactions refunded?

Automatically reversed by banks.

8. Partial refunds allowed?

Subject to merchant policy.

9. What about chargebacks?

Handled through banks.

10. Is proof required?

As required by banks.

11. Are wallet refunds supported?

Yes, subject to wallet provider.

12. International refunds?

Subject to gateway rules.

13. Who handles disputes?

Merchant and bank.

14. Refund rejection?

Based on policy violations.

15. How to contact for refunds?

Contact merchant or TrustPay support.