FAQ – TrustPay

Company Name: TrustPay

Address: R1/33 Main Up North Township, Karachi, Pakistan

Phone: +923421237116

Email: connect@trustpaypk.com

What is TrustPay?

TrustPay is a digital checkout platform designed for e-commerce merchants and digital platforms in Pakistan, providing a secure and seamless payment experience.

What services does TrustPay provide?

TrustPay provides digital checkout solutions, payment links, and billing services that connect merchants with payment gateways.

Who can use TrustPay?

TrustPay is designed for e-commerce merchants, digital platforms, and corporate entities operating in Pakistan.

Which payment methods are supported by TrustPay?

TrustPay supports bank account payments, card payments, and mobile wallet payments.

Which cards are supported on TrustPay?

TrustPay supports Visa, MasterCard, UnionPay International, and PayPak cards.

How do bank account payments work?

Customers enter their bank account number, CNIC, and verify the transaction using a One-Time Password (OTP).

How do card payments work?

Customers enter their card details and confirm the payment through OTP verification.

How do mobile wallet payments work?

Customers enter their wallet number and complete the payment through mobile verification.

What is a TrustPay Payment Link?

A Payment Link allows merchants to receive payments without a website by sharing a secure checkout link.

How does TrustPay Billing work?

TrustPay Billing enables digital payments for corporate merchants through banking channels and payment links.

Which sectors are supported under TrustPay Billing?

Supported sectors include education, healthcare, real estate, NGOs, utilities, and membership services.

What are QR and Tap & Pay payments?

TrustPay supports QR code and Tap & Pay contactless payments through partner banks.

Are QR and Tap & Pay payments free?

Yes, UnionPay QR and Tap & Pay transactions are free of charge for customers.

How do customers receive payment confirmation?

Customers receive an email confirmation after a successful transaction.

What should customers do if a transaction fails?

Customers should contact TrustPay support or their bank for assistance.

How can chargebacks be requested?

Chargebacks can be initiated through the customer’s bank or by contacting TrustPay support.